Last updated: February 7, 2026

Privacy Policy

This Privacy Policy explains how Dikkopf (“we”, “us”, “our”) collects, uses, and shares personal data when you visit or make a purchase from www.dikkopf.com (the “Website”), or otherwise interact with us.

Who we are

Controller: Dikkopf (sole proprietorship, Netherlands)
Website: www.dikkopf.com
Contact: info@dikkopf.com

Personal data we collect

Depending on how you use the Website, we may collect:

  • Contact & account data: name, email address, phone number, billing/shipping address, login details (if you create an account).
  • Order data: items purchased, order number, order history, returns/refunds.
  • Payment data: payment method, payment status and transaction references. We do not store full card details.Payments are processed by our payment providers (e.g. Mollie / Apple Pay).
  • Customer support data: messages you send us and our replies.
  • Device & usage data: IP address, browser/device information, pages viewed, clicks, approximate location (derived from IP), and diagnostic data.

Why we use your data (legal bases)

We process personal data for the following purposes:

  • To provide the Website and fulfill orders (contract): checkout, shipping, customer service, and returns.
  • To process payments and prevent fraud (contract / legitimate interests): payment verification, risk checks, and fraud prevention.
  • To comply with legal obligations (legal obligation): tax and accounting requirements.
  • To improve the Website using analytics (GA4) (consent where required): to understand Website usage and improve performance and user experience. Where legally required, analytics cookies are only placed after your consent via our cookie banner.
  • To send marketing communications (consent): only if you sign up for our newsletter. You can unsubscribe at any time.
  • To advertise and measure campaigns (future) (consent): we may enable marketing/advertising tools such as the Meta Pixel (Facebook/Instagram) in the future. Where required, these will only run after your consent.

Cookies and similar technologies

We use cookies and similar technologies. Where required, we ask for your consent via our cookie banner, and you can change your preferences at any time. For details, see our Cookie Policy.

Sharing your data (processors and recipients)

We only share personal data when necessary to operate the Website and provide our services, including with:

  • Website/IT providers (hosting, maintenance, security, backups)
  • WooCommerce/WordPress related services used to run the store
  • Payment providers (e.g. Mollie / Apple Pay) to process payments and help prevent fraud
  • Shipping carriers (e.g. DHL, PostNL, UPS) to deliver orders and provide tracking
  • Email marketing provider (e.g. Mailchimp) if you subscribe to our newsletter
  • Analytics provider (Google Analytics 4) for Website statistics (subject to your consent where required)
  • Advertising partners (future) such as Meta if enabled later (subject to your consent where required)

We require these parties to protect your data and process it only for the agreed purposes.

International data transfers

Some service providers may process data outside the European Economic Area (EEA). When this happens, we use appropriate safeguards required under applicable law (such as the EU Standard Contractual Clauses) where applicable.

Data retention

We keep personal data only as long as necessary for the purposes described above, including:

  • Order and invoice data: retained for as long as required under Dutch tax/accounting laws.
  • Account data: retained until you delete your account, or after a reasonable period of inactivity where applicable.
  • Support correspondence: retained as long as needed to handle your request and for reference.
  • Analytics/marketing data: retained according to tool settings and your consent choices.

Your rights (EEA/UK)

If you are located in the EEA/UK, you may have rights under data protection law, including the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (in certain cases)
  • Restrict or object to processing (in certain cases)
  • Request data portability
  • Withdraw consent at any time (for consent-based processing)

To exercise your rights, contact us at info@dikkopf.com. You also have the right to lodge a complaint with your local data protection authority (in the Netherlands: the Autoriteit Persoonsgegevens).

Security

We take reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure.

Children

Our Website is not intended for children, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates when this policy was last revised.

Contact

For privacy questions or requests, contact us at info@dikkopf.com.