Shipping Policy
Delivery
When will I get my order?
Delivery time = production time + shipping time
For prints, production takes 2-3 business days, after which it’s shipped out. For embroidery production takes 3-7 business days.
The shipping time depends on your location, but can be estimated as follows: Belgium/ The Netherlands 2-3 business days.
During peak periods (Black Friday/December): Production wil take a little longer: 3–6 business days, and shipping: 2–5 business days.
On average, the delivery time is 4-5 business days.
Where will my order ship from?
We work with on-demand order fulfillment companies located in Germany, Czech Republic and the Netherlands.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.My order should be here by now, but I still don’t have it. What should I do?Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@dikkopf.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.